Business Centres: Going Beyond the Call of DutyJanuary 11th, 2013 | by PaulM
From day one, serviced offices were designed to offer a supportive and flexible environment for businesses to thrive and grow. Business centres have always been supportive of its clients, and they pride themselves on the way they help firms of any size to succeed through its flexible workspace offering, support services and stimulating business-friendly environments.
Business centre managers are often the heart and soul of each serviced office location, and as well as keeping things humming along as smoothly as possible, centre staff will often go well beyond the call of duty – taking it upon themselves to help clients in any way they can.
One such example is Trudy Hind – a business centre manager who runs an Incubation Centre in Newton Aycliffe, County Durham.
Trudy sums it up when she says “it should be a place where people want to come to work”. After all, when business centres fulfil their objective of providing a supportive environment for SMEs, business owners find much more than just a clean and tidy office when they come to work every morning. From smiles on reception to getting help meeting a deadline, clients are privy to a solid support network which can help boost motivation, increase productivity and ultimate help their businesses to succeed.
And that’s just what clients get from Trudy’s business centre.
In a recent interview, Trudy described herself as a Jack of all trades, taking on all manners of different tasks and responsibilities to help her clients’ businesses thrive.
“My job is to support the businesses when they come in and give them everything they need to enable them to get on with what they do best – running their businesses,” she said.
“I’ve been known to help them with research, give them advice or even a shoulder to cry on, paint walls, fix things, ring them to let them know when one of their clients are in reception and they’re not in the building. I’m basically an agony aunt and Jack of all trades. I absolutely love my job.”
The chance to mingle and network with other like-minded professionals is another key benefit of business centres, and this is also another way in which centre staff can help – whether it’s by organising networking events or introducing clients to one another.
“We try to introduce people who we think will help each other,” said Trudy. “It is like a business community in itself. People will quite often ask me if I know anyone who provides the service they are looking for. The network here certainly works.”