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Regus Office Space Review

February 28th, 2008 | by admin

regusRegus are the biggest serviced office company in the world, but are they the best? And do they offer good value for money?

Here at needofficespace we have been searching the internet to find out what people have said about Regus Office Space. Anyone who has been inside a Regus office will know that they are of extremely high quality. They are smart, with good furnishings and all the latest gadgetry, as you would expect from the world’s largest serviced office company. Hardly suprising when you consider some of their blue-chip clients such as Google, Glaxosmitkline, Nokia, IBM, and Accenture (formerly Andersen consulting).

Clearly, with an impressive client list such as that, and with offices in 900 locations they must be doing something (a lot – Ed.) right. But do they charge too much for their office space? We have found some individuals, and it must be pointed out these are SME’s not corporates, who have suggested that Regus offices tend to charge extra for some services. Choregus would say that this is standard business practice for serviced office companies.

“One thing I would say is investigate the costs for everything – they are very good at surprising you with additional charges” This related to Regus charging to have the company name plate in the reception. Small fry to a multinational, but a tangible cost to an SME? But finished with the comment..

“In summary, it was worth the high price and I would use them again.”

So, to this SME it was ‘expensive, but worth it’.

Another Regus occupant commented…

“At the moment, they seem to offer the flexibility that I need and are within budget”

What do you think? Have you had an experience of a Regus office, good or bad. Or Avanta, MWB or anyone else for that matter.

If so, please leave your comments in the section below, we would love to know your views. Perhaps you are an office provider – we would also welcome your input.

Related Regus news items…

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Regus set to open office in Portsmouth

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Choregus advice – buy Regus shares now!

Regus take over former Preston business centre

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Regus Covent Garden serviced office space review

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Regus double Virtual Office revenue down under

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Shakeup at Regus!

Regus Offices open in Kenya

Office Space Success at Regus Exeter

Regus opens new centre in New Jersey

Regus likes the Credit Crunch

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A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Choregus highly recommends our UK offices list, Hammersmith office space, Mayfair office space, Soho office space and Birmingham office space to rent.

  1. 37 Responses to “Regus Office Space Review”

  2. By Jerry Anderson on Apr 8, 2008 | Reply

    We have a virtual office space at a Regus in San Francisco. We sent notice of our intent to cancel at the end of 2007 but missed the THREE MONTH cancelation deadline by two weeks. They refuse to negotiate an early termination and have us on the hook for another year. Read the fine print on the Regus contracts. It’s very one sided and they follow it to the letter

  3. By James Jones on May 1, 2008 | Reply

    I would argue that this is good business practice – to follow contractual agreements. I know you may feel agreived but even you explain in your argument that you missed the deadline yourself.

  4. By Andrew Mclean on Oct 30, 2008 | Reply

    I am a recent Ex General Manager of Regus and was responsible for up to three centres in the Uk please feel free to ask me any questions surrounding the local serviced situation or indeed Regus and their current strategy.

  5. By philippine sid on Jan 26, 2009 | Reply

    regus’ initial pricing might be somewhat steep but they are always willing to negotiate according to your budget. we inquired about an office space here in manila, philippines and their rep was very helpful and worked out a deal to conform to our company budget. their offices are located in premium buildings and is everything you would ask for in a professional setting. i would highly recommend them for your short term office needs.

  6. By Sean on Apr 14, 2009 | Reply

    We decided not to renew our lease and told them that we were leaving they tried everything to keep us. We were then hit with a $400 fee for forwarding of our mail we were never told about this and we never had any mail sent their. We had to fight them on this plus we have been gone 4 months now and they still have not returned our security deposit. They will hit you with all kinds of BULL—- fee’s at the end of your lease. They are crooks beware!!

  7. By Jen Robisson on Apr 17, 2009 | Reply

    Not recommended. I had a location in San Francisco, CA. There internet is really slow that you can’t even have your google browser up in a second. I hated dealing with the management as they NEVER returned the calls, major passive aggressive issue and they tried to rip me off another month when I wanted to cancel the service.

  8. By Adrian Murphy on May 7, 2009 | Reply

    We carefully selected Regus as our Office provider.

    To begin with the service was excellent but it

    deterorated very quickly.

    The key issue we have had is with invoicing and

    payments.

    We have had Regus lose a cheque for payment and then

    get difficult with us, almost blaming us for the

    non-payment. Now what is shocking about this is that

    they did not even tell us they had lost the cheque.

    Further, deciding that our relationship with Regus

    would be terminated after the 1st year, 6 months in

    we asked for a FINAL INVOICE. They raised this but

    incorrectly. We settled what they asked for as the

    invoice looked right at the time.

    Couple of months ago, Regus send further invoices to

    us for services not paid for ( we were surprised by

    this as the final invoice had been settled ). It

    seems not, so we asked for the final invoice again.

    Nothing came through so we prompted Regus several times

    – wake up calls..

    Funnily, we received a letter from Regus this week

    advising the account was overdue and that additional

    costs / action would occur if we did not settle within

    7 days.

    You have to have a wealth of patience to deal with this

    firm.

    All correspondence with the company of late shows

    a serious lack of client due dillegence and care.

    Aside from the hidden costs, Regus are fairly

    inexpensive and it has to be said, you only get what

    you pay for.

  9. By christi on Jul 15, 2009 | Reply

    I just sent in a request form to have them to call me about a virtual office, but their automatic mailing system was confusing. They emailed me with an autoresponder, which stated…….

    “Dear christi pemberton,

    Thank you for your interest in Regus the worlds largest provider of workplace solutions. This email confirms your visit to your selected Regus location; we look forward to seeing you as outlined below:
    - Visit scheduled for:
    {scheduleday}-{schedulemonth}-{scheduleyear}
    - At: ”

    I did not schedule a visit, and the form did not suggest such. So, they do not seem to be organized in communications.

    Christi

  10. By mark bryans on Oct 28, 2009 | Reply

    Regus are not bad as a short term office solution.
    HOWEVER they will rip you off for telephone charges and for their telecom packages. we have 5 people in our office and dont make a huge amount of calls but are charged monthly anything between £800 to £1000 per month.

    Accept a contract at your peril.

  11. By Gregg Iverson on Nov 6, 2009 | Reply

    We were excited to have an office at Regus in the beginning. The service started out quite well. Within months however, it’s become very disappointing. The General Manager here is very rigid and completely disorganized. We’re simply waiting for out lease to expire (just 2 more months) and will ensure we never return.

  12. By G Benefield on Nov 13, 2009 | Reply

    Regus started off being ok, the rooms are pokey and the food mediocre. It wasn’t easy to find people in the afternoons so if you need help that can be a challenge. After booking a few classes and intending to book out a lot more, the one time we wanted to cancel a class within the time period, because it was literally a day over they charged the full amount which was over 2,000 pounds. A lot for absolutely nothing. They are rigid and don’t care about their customers. It’s very expensive for such bad service all round. Try finding a local pub with an event room. I walked around the areas I wanted to hold an event and found places with good food.

  13. By Ms. Psych on Nov 14, 2009 | Reply

    I can relate to the posting regarding invoice problems. I am a very new tenant of Regus-haven’t even moved in yet and have already been charged two late payment fees, as a result not of my negligence, but Regus’s failure to set up my DD mandate, and failure to debit my credit card as they said they would. I think the problem generally speaking is the size of the Regus company. It is too big to be able to handle efficiently all the paperwork they need to, to ensure payments are made, etc. Two months ago I spoke with the payment person in Belfast, provided them with my credit card details for my hefty deposit, yet they still haven’t debited my card, and instead tried to claim the money from my bank, though my bank refused to release the money because they hadn’t yet submitted the DD mandate form. It’s a bloody mess-nobody in Accounts or the Billing Dept. returns my calls, and though I put in place everything necessary to ensure they get paid, they are charging ME! two late payment fees. What a nice way to welcome a new tenant! I run my own small therapy practice, am not a multi million pound company and frankly, cannot afford the £135 late payment fee!
    Really annoyed and quite disgusted with the inefficiency experienced thus far.

  14. By Aaron on Dec 5, 2009 | Reply

    BEWARE! STEER CLEAR OF REGUS!

    That is if you don’t want to get charged dollar upon dollar for office cancellation and hidden fees.

    READ THE FINE PRINT IN THEIR CONTRACT.

    Are you aware the CEO mark dixon filed for bankruptcy years back? And that they also tried to sue IBM? They are a joke.

    Look for another provider.

  15. By Steve on Jan 7, 2010 | Reply

    I would recommend to all businesses to NOT use any of the services at these office locations. I found myself in a contract dispute with the Phoenix location. I was personally told by the accounts manager that my account would be billed on a month to month basis after the initial contract time expired. It turns out that it auto renews for the original time – which was an entire year. The thing is that I was a customer for over 2 years and did not even receive a courtesy notice that my account was going to renew. This is a very dark and unbusinesslike way to manipulate a customer, especially since they seem to work with many small businesses who don’t have a legal panel to stand up for them. Also, turnover rate is very high so you always see new people and accordingly those people do not know their positions very well.

  16. By Bhaskar on Feb 13, 2010 | Reply

    We sent notice of our intent to cancel but missed the THREE MONTH cancelation deadline by two weeks. They refuse to negotiate an early termination and have us on the hook for another year. Read the fine print on the Regus contracts. It’s very one sided and they follow it to the letter

    Regus refuses to negotiate on anything. They will put like all kinds of charges do not go with Regus. We were charged late fees even though we update credit cards.

  17. By John on Feb 28, 2010 | Reply

    I truly wished I had researched Regus before signing a two year contract with them. I recently went to management inquiring about terminating my contract.I have been told now, that if I breach the contract, I would be sent to collections. Is it possible to downsize from my current office space contract to a Virtual Space contract of the same time frame (2yrs)? This may be my only option at this point, besides filing for bankruptcy. I would appreciate any advice.

  18. By Anthony Arrigo on Mar 18, 2010 | Reply

    My company has used them in both Hong Kong and China, Regus is only good at one thing Invoicing and collecting their own payments. In Beijing the service was poor and they could not even get the phone answering correct. It turns out they also charged more than a major competitor. They tried to applied all sorts of hidden costs, and only after I complained to the regional CEO did I get them to back down. In Hong Kong meanwhile, they could not arrange a legal translation, and the people at the desk looked sloppy with quite a tardy appearance. Also they seemed to have slyly conned un with an auto renewal ! I would NOT recommend Regus!

  19. By Sam P on Apr 7, 2010 | Reply

    Terrible terrible service. Double payments, false costs, always incorrect call forwarding, no reply to any emails, rude staff…….could go on but have now thankfully cancelled our contract. Never again.

  20. By Solyesh J. on Apr 23, 2010 | Reply

    We are elooking for serviced office space in London – preferably in W1 or the City. We have used Regus a few times on a one-off basis and it was fine. Unfortunately the global reviews are almost unanimous in saying we should avoid doing any longer-term or contract business with Regus. Which are considered the best (in terms of customer service, responsiveness, location, pricing) virtul office companies in London. Obviously one take a VO for convenience and the last thing I would want to deal with is bad customer service or have to police every transaction to the penny.

    Thank you for your attention

  21. By Fohn Fareed on May 10, 2010 | Reply

    My company, Fareed Zapala Koepke, occupies Regus HQ offices in both Orlando, FL and Dublin, Ireland. We have been in the offices for several years. We’ve been relatively pleased despite the incredibly high turnover in staff and management, and general lack of maintenance and cleanliness. However, when it came time for us to renew our lease this year, they increased the rate by 35%. We were told we had negotiated too good of a deal the year before and that corporate is demanding the increase. Needless to say, with commercial occupancies in Orlando and Dublin at record lows, we opted to move out. This is when we learned of all the tiny print on the back of our lease — seems we committed to an additional three months of phone answering and mail forwarding service, as well as other move-out expenses that never got explained during the ‘sales process’. Also seems they are very displeased with us, as they managed to slip in new monthly recurring charges this month of $998.00 — without notice or explanation.

    All in all, I would recommend that any professional or entrepreneur seek an alternative office situation. There are simply too many offerings today. Don’t settle for the unprofessionalism of Regus HQ.

  22. By B Reid on Sep 2, 2010 | Reply

    I would just like to add our bit to the above thread. I am in total agreement with the majority of the comments. We too have just discovered upon our lease expiring, the hidden charges written into their contracts. You are forced to pay a so-called ‘Business Continuity Service Initial Fee’ for 3 months which in our case has come to £522.00 + VAT (£174pm). You are also then forced to pay the ‘Office Restoration Service’ which in our location in Watford, UK is charged at £12.50 per square metre of office space (which covers painting the walls and carpet cleaning). The total charge there came to £537.50 + VAT. So the additional unexpected charges came to £1059.50!

    We then asked if we could stay an additional month while our new office space was being finalised, which they happily agreed to at an additional 10% of the rate of the contract! Plus ofcourse the obligatory uplift in the deposit to cover the increase in fee despite the fact that we were only staying an additional one month and they already hold a very substantial deposit!

    As mentioned in the thread above already they are very rigid and do not deviate at all.

  23. By Craig on Sep 30, 2010 | Reply

    We are just coming to the end of 6 months spent at Regus, Staines, Middx, UK. Not sure where to start really…Leaking taps that never get fixed, pools of water in the washrooms that caused a number of falls, network wires lying across walkways, broken chairs, toilet paper of the lowest quality (sorry folks) and smiling but ultimately unhelpful reception staff. Wouldn’t recommend Regus to anyone.

  24. By Craig on Sep 30, 2010 | Reply

    Oh and I forgot, now sure how I mangaged to forget…..? The worst network performance I’ve ever worked on.

  25. By Jo Nathan on Oct 29, 2010 | Reply

    After 7 years of using Regus’ virtual office service and paying about £3,000 per year, I am trying to terminate the contract. I am told however, that the contract has just been renewed and i have to wait another 12 months and also to give them 3 months notice. This means that I must make a diary note to contact them in June 2011 to give them 3 months notice or the contract will automatically be renewed for yet another 12 months! This seems unfairly onerous and more importantly it means that I now have to pay another £3000 12 months) before getting out of the contract.

    My contract with Regus was signed 7 years ago. Does anyone know if the 12 month automatic renewal clause was in place in the Regus contracts 7 years ago? For some reason I was sure that it was simply a 3 month rolling contract in those days.

  26. By Ariel on Nov 3, 2010 | Reply

    Dear Andrew,

    If I have signed the contract with regus as a general director representing a company, and the company goes bankrupt, will I be responsible to pay the rent?

    Thanks,
    Ariel

  27. By Digg on Nov 11, 2010 | Reply

    Wow, glad I read this. Was considering space in the Tulsa area. NO WAY I’m getting involved with this company.

    I requested a quote and this is what was auto sent to me (below). Poor grammar and sentences that don’t make sense seems to sum up their company.

    “We understand you are looking a serviced office. Our team of experts have put together a useful guide to some of the best serviced offices nationwide — with options to suit every business need and budget. We’re looking forward to helping you.”

  28. By Amanda Newman on Nov 15, 2010 | Reply

    I wish I had read these posts before i signed up with Regus>

    I have just upgraded from a virtual office in the UK to a mis-sold campus office.. no set up meeting, no advice on additional costs to move in to the office.. charged set up costs, deposits and admin charges.. to find out that their website advertises no set up costs for small businesses.. can i have a refund.. of course not.

    Constant invoice issues and overcharging.. no access card issued for 4 months. Unable to use the office at weekends which is a must for us.

    please be careful for what service you ask for as there is a set up fee for everything or look else where..

  29. By Michael van Poppel on Nov 16, 2010 | Reply

    Just came across this post when googling “Business Continuity Service Initial Fee” that is on my final bill. I had canceled my contract at Regus in the Netherlands and received 926 euros ($1260) in unexpected, hidden fees.

    As many probably do, I had signed the contract without carefully studying the attached paper (in incredibly tiny font) with the conditions for the contract. I had quickly gone through them at the meeting for the office space, but not carefully enough as the descriptions for the hidden charges were very vague.

    It looks like they charge you for 3 additional months after your contract ends for some virtual office stuff, under the claim to ‘help’ your business continue after you left the office.

    Additionally, they charged me for ‘Office Restoration Service’ while nothing had been damaged or anything like that. It appears they simply charge you this JUST IN CASE anything is damaged, even when there is no damage at all.

    So, no Regus for me next time. It looks to me that these charges are so that they can still rip some money off you when you decide to leave.

    Aside from the final bill, the employees at the building were friendly. However, it was disappointing that the internet was down for over a WEEK with no real action from them. Promises to keep me informed of developments were not kept and had to make numerous calls to ask if internet was still down and if there was any estimation to when service was restored. I think many of you will agree that internet is these days important to basically every company.

    As a result of the internet outage I had to work from home the entire time. Additionally, although understandable they charge you for extra services, it was a little disappointing to have to pay for using the empty (tiny) room next to my office for a meeting. It was only used for maybe 30 minutes (had to pay for an hour) and the room was never used anyway, so if I hadn’t notified them they wouldn’t have noticed anyway.

    Before I forget: Working late nights, the offices turned very cold after business hours despite that I told them I would need 24/7 office space. Basically I was told it would not be possible to heat an entire floor just for me but was promised a little heating device instead. I, however, was in the end charged for this.

    Also, internet connection was horribly slow most of the time (even in weekends and during the evenings). I was given the option to upgrade my internet to a ‘higher’ speed which (during the free testing period) turned out just as slow. Charge would have been more than 100 euros ($140) a month if I had taken it.

    If you like to be ripped off and get a bad service, go ahead, this is your place.

  30. By Michael van Poppel on Nov 16, 2010 | Reply

    Oh, how could I forget. The office building had no air conditioning whatsoever so it was extremely hot during the summer. There was also only one window for the entire floor that could be opened (and was far from my office) so it would barely cool overnight. Plus, some fresh air while working would have been nice anyway.

  31. By Ann on Nov 29, 2010 | Reply

    I am coming to the end of a 6 month contract with regus
    only they have decided to renew it without my consent and I was never sent a contract to sign in the first place it was a verbal 6 month agreement flexible I was told. telephoned them asked why am I being invoiced for an office I do not use I have wasted a lot of money with regus they are basically saying I have to pay no I will not I am sick and tired of bully boy companies I will see them in court mis representation of contract.
    Give Regus a miss or you will be sorry

  32. By Jenny on Dec 14, 2010 | Reply

    I would just like to point out that most if not all of these posts say that the person did not read the terms & conditions. surely if you are attempting to run a successful business, attention to detail is a must?? and secondly to the latest post from Ann, Regus do not do verbal contracts and why on earth would any viable business do so when leasing office space? Most companies have notification deadlines, we are all trying to run businesses are we not?

  33. By Noor Azadi on Feb 15, 2011 | Reply

    Don’t use them!!!

    They forwarded my phone to some random person with no apologies. If I had not caught them, they would’ve not admitted it.

    They never said why or when it started to happen. They said we can’t back track our system. They did not guaranteed that it will not happen again.

    They just care about collecting their money and harassing you!

    When you respond to their email, they ignore it and they indicate that they can’t reach you…

    By using them, you are damaging the reputation of your business!

  34. By Chris on Feb 18, 2011 | Reply

    I am a current regus customwe and can’t wait for my contract to end. They have so many hidden charges, won’t help you in anyway and are extremely rude. I’m actually taking legal action against them.

    I can sum up Regus in 3 words

    Don’t use them!

  35. By R White on Feb 25, 2011 | Reply

    Reading this I think you have all got away relatively lightly :). We made the mistake of doing business with Regus, we were shown one office in Milton Keynes, UK (very nice it was too) and then upon arrival got given a cupboard, it was not even a nice cupboard.

    Initially we were denied access as they had no keys (THEY’D ALREADY TAKEN OUR MONEY), next when we eventually got in it was in a terrible state and we had to clean it and remove bits of wood!. It makes you wonder whether the previous occupant had paid their “office restoration fee”, I bet they had. We had no cleaning, no bins, no windows, no heating control (we just baked or froze). The cupboard was so small (that apparently seated three people) that if we sat down you could not get past one another. In the event of fire it was very dodgy indeed. Also from what I read against health and safety regulations.

    Every month they screwed up the bill, on many occasions overcharging. Their IT package at a staggering £69 per month was like going back to the days of dial up modems. The toilets were like public toilets, best not to use without protection. We had a faulty light, faulty door meaning that we could not even close the damn thing. They sent us letters demanding money we did not owe, and then followed up with letters threatening to shut us down unless we paid. As usual we had to sort this out and call their accounts people to confirm that they had indeed been paid and the money was sitting in their account. Facilities that broke remained broken for weeks. They just seemed to be able to screw up everything. In the end we got fed up of fixing their billing issues and their crap service, we gave up and gave them a months notice.

    They don’t stop there however, Next we started receiving the made up bills for Office refurb and business continuation charges etc. Continuation, they cost us time & money and I would never do business with such amateurs again. We know for sure that the office refurbs don’t take place as when we moved in it was disgusting!

    One point to note however… please be aware that no one (even Regus) can just make up charges and send you an invoice. They are trying to profit on people’s ignorance of the law.

    If you receive one of these invoices just ignore it. If they have a valid legal position then they have the right (as we all do) of taking legal action. It is however not possible to have a legal position on a charge that you just made up, for a service you did not provide. I don’t want their business continuation services, they cost me a fortune in lost time / lost business. In fact, I want to keep as far away from these barrow boys (and girls) as I can.

    Mark Dixon (founder of Regus) started running a fast food van, trust me when I tell you it shows in the level of services that they deem acceptable. I bet his burgers were not up to much!

    As above – don’t use them :)

  36. By Lucy on Mar 19, 2011 | Reply

    Started up nicely but soon became a huge disappointment!

    Hidden and false charge, forced their employees to lie to the customers about deadlines, fees and contract terms.

    When I complained about the above issues to the center manager, she made such promises that the corp. will never honor.

    To sum up, Regus is a very bad place for office rental, they basically trick you in then rip you off.

  37. By John on Apr 9, 2011 | Reply

    When I initially visited the Regus building I was quite impressed. I signed a 6 month deal at Wellington Place, Leeds. Yes, the internet charges are way above market rate, but they did actually give me a good service.

    The problem came when I looked at expanding. It became clear that Regus were WAY too expensive and I found a much cheaper deal elsewhere. It has been 9 months now and I still haven’t received my return of deposit.

    It would appear they don’t like to give a deposit back and I’m very close to turning it over to my solicitor now for collection.

    I’d recommend Regus for professional centres with helpful staff, but their charges are expensive and quite hidden. Also, when it comes to leaving, they seem to hope you will forget about your deposit if it goes on long enough.

  38. By US Traveler on Apr 11, 2011 | Reply

    Came for business from US to London and used business lounge at Regus Trafalgar Square and in Financial District. Very disappointed. Neither location has a lounge. The lounge is 2 to 4 lounge chairs with school chair style swing out writing trays in the reception area. Trafalgar location wasn’t even remotely climate controlled and we were baking hot in t-shirts. Wifi at Trafalgar location sucked, worked at the speed of dial up and was unable to make any Skype calls. So, we moved to location in the financial district across from Liverpool Station. Climate control works, wifi works, but staff is as loud as a fish market. Couldn’t conduct business calls. Clients couldn’t hear me over the background noise made by receptionists chatting away about tech problems and who knows what. Asked staff to be quite, but only lasted for a few minutes. Everyone is polite, but does nothing to make the space useable. This is just the last straw that makes me fully regret signing a year lease with Regus and will not renew. There are better alternatives that I wish I realized sooner.

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